My Vanilla Debit Card Customer Service Contact Number

My Vanilla Debit Card offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the My Vanilla Debit Card, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the My Vanilla Debit Card customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. My Vanilla Debit Card has shown its customer service address detail for its customers that are shown below.
Address detail : United States.
customer service number : 1.877.770.6408.

My Vanilla Debit Card Customer Service Number

Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the My Vanilla Debit Card.
Name :
Email :

Comments (24) on My Vanilla Debit Card

Jada McCoy:

I can't get into my sign in on myvanilla website and the number they are providing me I can't not access to customer service. I am trying to reset my pin and get a balance.Posted on Sep 06, 2016

Stephanie Jimenez:

yes I purchased a card July 5th they can't seem to find a reference number or ticket number supposedly they sent me a refund check and I can still not seem to get it...Posted on Aug 24, 2016

Michael Ervin:

I've been trying to contact y'all for the past hour and still your phone doesn't even ring and your website is always down. II'm trying to pay a bill and this card doesn't work. I would like a refund and I don't want another card from you. Your customer service sucks..Posted on Aug 16, 2016

Lillie Darden:

Payed to reload my card last Friday. Money showing have not been credited to my card. I've faxed three times the information that was asked of me. Seeking legal help as we speak..Posted on Aug 05, 2016


I attempted to sign up for a my vanilla reload be prepaid card, I noticed that It was required for me to put an address (etc) If so I'm wondering If one will be Sent to me and from then on I put cash on it, Am I correct?Posted on Jul 30, 2016

Brandon Zavala:

Worst prepaid card ever! Would not recommend to anyone. Lost card which had 200.00 on it and they will not replace it or refund my money. It's been 6 months. So sad that you don't care about the people who are trying to use your services. I have called over and over with no resolution.Posted on Jun 23, 2016

Courtney Bureau:

Horrible services. Called 4 different times and they couldnt help. I will never purchase a vanilla card again. Money lostPosted on Jun 18, 2016

Carolyn Hampton:

Need all transactions and the names of the places the transactions was done.Posted on Jun 11, 2016


Please help me to find my payments through the card. Someone blamed me of nonpayments for a rental card and I did paid with this debit card. Help me. on Jun 10, 2016

John Doe:

This webpage is not allowing me to type the letter "(21st letter of the alphabet)", see the missing letter (abcdefghijklmnopqrstvwxyz). Its not my keyboard, because I've already tried it on another computer. I can't even enter my real email address because it contains the forbidden letter.Posted on May 17, 2016

Betty. Hall:

I been using this card, I have money on it but it saying it not working why?Posted on May 02, 2016


Never had so much trouble trying to activate a prepaid card. I got it for my birthday and it's useless.Posted on May 02, 2016

Nick Christensen:

Loaded 5 cards with 500$ each. The last 2 cards are reading invalid or negative response. I want a refund, or I will contact the attorney general.Posted on Apr 26, 2016

Brenden Talmage:

Can I load money on to my vanilla debit card over phone with a credit card.Posted on Apr 21, 2016

Tasha Davidson:

I need to update my information. How do I go about doing that? I also need a new card with the correct last name. I got a divorce and my last name had changed.Posted on Apr 18, 2016

Tasha Davidson:

Hello, my name is Tasha. I have a visa debit card from you guys. I need to update my information. I no longer live at the address on my file and I no longer have the last name that is on the file. I was wondering by any chance can you update my information and send me a new card? ThanksPosted on Apr 18, 2016


Hi, I am 15 years old. I have bought a visa debit card by accident and I need to be over 18 and a social security number. I have already have 200 bucks on it and I cannot just lose that money. Is there anyway I can buy those prepaid cards ( where you can just add money no matter what age etc ) and you can transfer it there?Posted on Apr 05, 2016

Darrell Ratliff:

Can't contact customer service this will be my last using this card services... Jiz bad business wouldn't recommend this to no one not even a dog!Posted on Mar 25, 2016

elizabeth camberos:

hi, i so i got a vanilla gift card for my birthday so i went to and i believe that it got active so i order some items on amazon and it send me an email saying that it cancel my order and said to check view my card again. So i don't know what to do?Posted on Mar 02, 2016

mrphy sealey:

Is the website down? Have not been able to see website online to check balance and activity....Thinking of getting a different card with another bank..Posted on Feb 22, 2016


I need a new permanent card issued I never received one. I still my temporary card. By would like the permanent card with my name.Posted on Feb 16, 2016

Robert Gamble:

I have purchased 2 Vanilla prepaid cards & neither of the cards numbers are received by the site ... Have called & searched but receiving no assistance ... Please respond with a human contact phone number ...Posted on Feb 05, 2016


This is the worse card ever, just purchase at the retailer activate the card and top it up. Now, i am seeing that the card is not active. Am not up for this bullshit. Just need my damn money back.Posted on Feb 02, 2016

Keith geisert:

This card is a joke. I bought a reload able card and it showed no balance after it was activated. Many calls later to the phone and still not resolved. I used the customer service email and they kept saying the receipt was cut off at bottom. Posted on Sep 24, 2015

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